Trouble signing up
If you're having trouble completing the sign up process as outlined here review the steps outlined below.
Account active?
After you enter your account email during sign-up, you'll receive an email from Roku Ads Manager with a link to activate your account. Make sure to click on that link.
Didn't receive the activation email
Check your spam folder if you don't see it in your inbox. If you still don't see it after a few minutes, reach out to our support team using the Support email adsmanagersupport@roku.com
Email issues
Emails must be entered in the standard format: name@email.com
Password issues
Caps lock on?
Passwords are case-sensitive, so make sure the caps lock button is turned off
Password requirements
Passwords must be at least 10 characters and include at least 1 of the following:
Lowercase letter (a-z)
Uppercase letter (A-Z)
Number (0-9)
Special characters (*&^%$#@!)
Technical delays
At times, emails can be delayed, so give it a few minutes. If the password email still doesn't arrive (and it's not in your spam folder), reach out to our support team using the Support email adsmanagersupport@roku.com
Trouble signing in
Account active?
You'll need to select the activation link in the email you received when signing up. If you didn't receive the email, reach out to our support team using the Support email adsmanagersupport@roku.com
Email issues
Make sure you're entering the email you used to sign up for Ads Manager.
Password issues
Account locked
You'll see a message that your account is locked when you've exceeded the number of times you can try your password. You'll receive an email with next steps.
Forgot password
On the Sign-in page, select the "Forgot password" link.
When you see this page, make sure to enter the email you used to create your Roku Ads Manager account
Access issues
If you're still having issues accessing Roku Ads Manager, you could accidentally have ads blocker turned on or it could be your internet speed. Get some access troubleshooting tips
Other Roku support channels
Roku Ads Manager is for advertisers running CTV skippable video Ads.
If you are looking for:
Other Ad formats such as display on the Roku Homepage:
Roku has a separate ad platform built specifically for our Roku Channel partners (e.g., channels, apps, or streaming content on Roku) that offers a path to buying native display ads on our home screen and screen saver. To access that platform, go to entertainmentads.roku.com
Native display ads aren't offered in Roku Ads Manager since they're only available to Roku Channel partners.
Roku Streaming support
If you are a Roku streaming customer and need support accessing your account on TV, you can find support on: support.roku.com