Note: If you're looking for support for your Roku Device, head to support.roku.com.
Trouble Signing Up for an Ads Manager Account
If you are having difficulty signing up for Roku Ads Manager, as outlined here, please review the steps below:
Business Email Format: Ensure your email is entered in a standard format (e.g., name@company.com).
Account Activation: After signing up, you will receive an activation link from no-reply@roku.com. You must click this link to verify your professional account before you can build campaigns.
Missing Activation Email: Check your inbox, corporate spam, or "Promotions" folder. If the email does not arrive within 1 hr, create a new account or contact our support chat for additional assistance.
Password Requirements: Once you have clicked the activation link, you'll need to change your password. To ensure ad account security, passwords must be at least 10 characters and include:
One lowercase letter (a-z)
One uppercase letter (A-Z)
One number (0-9)
One special character (*&^%$#@!)
Trouble Signing In to the Ads Manager Dashboard
If you are having difficulty signing into your Roku Ads Manager account please review the guidelines below:
Verify Account Status: Ensure you have completed the initial email verification. Unverified advertiser accounts cannot access the platform.
Credential Check: Confirm you are using the specific email address associated with your Roku Ads Manager account.
Account Lockout: For security, advertiser accounts are locked after multiple failed login attempts. If locked, check your inbox for a "Password Reset" or "Account Unlock" email.
Password Recovery: Use the "Forgot password" link on the Ads Manager login page. Ensure you enter the business email used during your initial onboarding.
Platform Access & Technical Issues
If the login page fails to load or the dashboard is unresponsive:
Ad Blockers: Some browser extensions may interfere with the Ads Manager interface. Try disabling ad blockers or whitelisting the Ads Manager URL.
VPN/Network: High-security corporate VPNs can sometimes block the reporting dashboard. Try a direct connection if issues persist.
Not an Advertiser?
Roku Ads Manager is a self service platform for businesses looking to reach streaming audiences with video ad campaigns.
For Roku Device Support: If you are a consumer looking for help with your Roku streaming player, Roku TV, or personal Roku account, please visit the Roku Consumer Support Site.
For Billing on your TV: If you have questions about a charge on your credit card for a streaming subscription (like Netflix or Hulu), visit Roku Billing Support.