Issues loading Ads Manager
Check your internet connection- Make sure you’re on a stable, high-speed connection. If speeds are low, switch Wi‑Fi networks or try a mobile hotspot temporarily. If using a VPN, disable it and try again.
Try a different device (mobile to desktop/laptop)- If you’re on a phone or tablet, switch to a desktop or laptop for the best experience. On desktop/laptop, open the latest version of Chrome (preferred) or Safari, then sign in to Roku Ads Manager.
Update your browser- Out-of-date browsers can block access. Update Chrome or Safari to the latest version, then close and reopen the browser before retrying.
Disable ad blockers- Ad blockers can prevent Ads Manager from loading. Temporarily turn off any ad-blocking extensions or built-in browser features, then refresh the page.
Remove or disable recent extensions/plugins- Newly added or corrupted extensions can interfere. Disable recent additions one by one (or use an incognito/private window with extensions off) and try loading again. If the issue resolves, uninstall the problematic extension.
Clear cache and cookies (desktop/laptop)- Cached data can cause loading issues. Clear your browser’s cache and cookies, close the browser, reopen it, and try again.
Try an alternate browser- If the issue persists, try another supported browser (e.g., switch from Safari to Chrome, or vice versa).
Issues when signing up
If you never received the email to activate your account, send us a message using the Help Center widget. Get troubleshooting tips on sign-up or sign-in issues.