Refunds are granted on a case-by-case basis. If you think you were charged incorrectly, you can request a refund.
How do I request a refund?
Tap on the Help Center widget in the bottom right corner and send us a message with the following information:
Your name
Email
Transaction ID (can be found in the Payments of Roku Ads Manager)
Refund amount
Reason for requesting a refund
You’ll receive an email with a ticket reference number. If you reach out with questions or additional information, be sure to include the ticket number.
If we have further questions, we’ll email you. You'll have 7 days to respond and if we don't hear from you, we'll assume the matter is resolved and close the ticket.
Approved
If approved, you’ll receive an email confirming the amount that will be returned to your payment method on file. It usually takes 3-5 business days for the refund to appear on your payment method on file once it’s been processed.
Declined
If your request is declined, you’ll receive an email with the reason it was declined.