When a payment isn't received, your ad account is deactivated and your campaign activity stops immediately.
We'll send a series of emails over a 7-day period.
Reinstating your account
Updating your payment details will reinstate your account and campaign activity within one or two business days.
Collections
After 7 days if we haven't been able to reach you or resolve the matter, your account will be turned over to our Collections team. You'll receive an email letting you know.
To reinstate your account, reach out to a team member at adpayments@roku.com.