When a credit card payment fails, it's important to resolve it immediately as your ad account is deactivated and your campaign activity is immediately stopped. You'll have 7 days to reach out to us or make a credit card payment before the account is turned over to collections.
How will I know when my credit card payment didn't go through?
On the Payments page, your payment status will show as "Failed" and you'll receive an email with more information. You'll also see a red banner at the top of the Ads Manager site.
Why payments fail and how to avoid it
Payments can fail for a number of reasons. If your payment was declined, please update your payment method so we can re-charge your card and settle your balance. Here are common scenarios and how to fix them:
Payment method expired
Add a valid credit card to your account so we can retry the charge and settle your balance.
The credit limit was exceeded
Contact your credit card company to ask about a limit increase, or add a different card. Inquiring won’t affect your credit score.
Insufficient funds
Add funds to cover your charges, or use a different credit card so we can retry the payment.
An issue with your bank
Call them as soon as possible to find out what's going on and what's needed so you can get your ad campaigns back on track.
Updating your card to reprocess payment
If you have a new card to add, or you'd like us to re-process your payment to settle your balance, follow these steps:
Go to the menu in the top right corner and select Payment.
Click Edit.
Enter your payment card details and the corresponding billing address.
Click Save.
Once saved, we’ll automatically reprocess your payment using the updated card.