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Invoicing Best Practices

Avoid payment delays by following these best practices

Updated over a week ago

Invoicing, also known as “invoice billing,” is available to eligible organizations with larger budgets that make paying by credit card unfeasible. With invoicing, your organization pays for ad spend with a line of credit granted by Roku.

For more detailed information on invoicing, consider these articles:

Ad spend is consolidated into an invoice for each invoiced account and issued at the end of the month. Payment is due in accordance with your payment terms. More information on Billing with Invoices here.

To ensure uninterrupted campaign delivery and a smooth billing experience, please review and follow these invoicing best practices when managing your Roku Ads Manager account.


Choose the Fastest Payment Method

  • We strongly recommend paying by wire transfer for faster processing.

Wire instructions

Account Name: Roku, Inc.

Account Number: 31178338

Bank Name: Citibank, N.A.

Bank Address: 388 Greenwich Street, New York, NY 10013

ABA/Routing Number: 021000089

SWIFT/BIC: CITIUS33

  • Checks can take several weeks to process after they are mailed and received.

  • If you are close to your payment deadline, a check may result in delayed posting and potential account issues.

Note: If paying by check, ensure its sent to the correct address:

Check Instructions

Account Name: Roku, Inc.

Bank Name: Citibank, N.A.

Attention: Accounts Receivable Roku, Inc.

Mail Code: Lockbox# 5321

P.O. Box 660367

Dallas TX 75266-0367

Overnight:

Account Name: Roku, Inc.

Mail Code: Lockbox# 5321

3000 Kellway Drive, Suite 120

Carrollton, TX 75006


Understand Wire Processing Times

  • Wire transfers can take up to 7 days after being sent to be reflected in Roku Ads Manager.

  • This delay is due to bank processing times and reconciliation steps before the payment is posted to your account.

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No Exceptions for Late Payments

  • Roku does not make exceptions for late payments even if:

  • Your wire transfer has been sent.

  • The payment is still in processing and not yet reflected in Ads Manager.

  • Once the payment is processed

Note: Always initiate payment on or before your due date to avoid interruptions to your campaign activity. We provide a reasonable grace period after the due date to allow for payment processing. However, if the invoice is too far past due, we'll automatically deactivate any active campaigns across all invoiced accounts within a given organization.


Proactively Manage Your Available Credit

  • Monitor your available credit in Ads Manager regularly to avoid campaign interruptions.

  • If you need more credit:

  • Submit your request in advance of when you need it.

  • Credit increase requests require review and can take ~24 hours after approval to be reflected in Ads Manager.

  • Waiting until the last minute to request credit increases may result in campaign interruptions.


Summary of Key Timelines

Action

Processing Time

Recommendation

Check payment

Several weeks

Avoid if payment is urgent

Wire payment

Up to 7 days

Send early to meet deadlines

Credit increase request

~24 hours after approval

Request in advance

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By following these best practices, you can avoid payment-related delays, prevent campaign interruptions, and ensure your Roku Ads Manager account remains in good standing.

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