This article will describe credit utilization, invoicing warning states, and how to increase your credit limit.
Consider reading these articles for more specific invoicing information:
Invoicing Warning States
As a reminder, once a credit line is enabled, your organization can use it as a payment method for one or more ad accounts. The line of credit is shared among all the ad accounts using it as their payment method.
For example, if an organization has a $100k line of credit, the combined ad accounts using that line of credit as their payment method can accrue no more than $100k of outstanding spend. Outstanding spend is ALL unpaid spend, whether an invoice has been created for it or not.
Unlike credit card payments, invoice billing will allow for a maximum amount of monthly spend across all invoiced ad accounts within your organization.
In the above image:
"Credit line total" describes the amount you've been approved to spend
"Available credit" describes how much more you are able to spend of your credit line total
"Total used across all invoiced accounts" describes the percentage of your credit line total you have already used.
To keep users aware of approaching credit limits, we’ll issue two at-risk warnings:
When you reach 80% of your credit utilization – i.e., you have a $100k credit limit and have $80k of unpaid spend – our systems will alert you that your credit limit is approaching. Your credit line status will be shown as “At risk” on the Billing tab:
When you reach 95% of your credit utilization – i.e., you have a $100k credit limit and have $95k of unpaid spend – our systems will alert you AND pause all active campaigns within invoiced accounts. Your credit line status will be shown as “Suspended” on the Billing tab:
Both the organization and account admins will receive emails in both scenarios. You'll also see a pop-up notification on all ad account pages, and a warning on both the organization page (organization admins only) and the ad account payment page.
To resume spending, you must either pay your outstanding invoices or request a credit line increase (read more here – link to Increase Credit Line article). Once credit lines are increased or existing invoices are paid, paused accounts and campaigns will resume automatically.
How to increase your credit limit
Organization admins may request an increase to an existing line of credit. To do so, follow these steps:
Click on the profile icon on the top right of any page and click “Organization.”
Click the Billing tab, and then click “Increase credit limit” on the top right of your Organization Invoicing card.
This will take you back to HighRadius to complete the credit increase application.
As with your initial submission, HighRadius will send an email approving or denying your new credit line application. This may take up to 48 hours. After this time, and if approved, Roku may take an additional 24 hours to update your credit line within Ads Manager.
Note: Be sure to copy your organization ID exactly when applying for your credit line in HighRadius.