You're never charged for ads that didn't run, only for billable impressions. Find answers to all your billing questions here.
Add or update payment method
When will I be charged?
View payments and download receipts
What do the different payment statuses mean?
What to do when a payment fails
Add or update payment method
A valid payment method is required when you’re ready to run ads. Learn more about how to add or update payment method
When will I be charged?
You're charged when the billing threshold that's set by Roku is reached. If there's any remaining spend after your threshold is reached, your payment method will be charged on the last day of the month. Learn more about monthly charges
View payments and download receipts
On the Payment page, you'll find a list of all payment activities in various states. Read the full article
What do the different payment statuses mean?
On the Payment page, you'll see 3 statuses for your payments:
Paid
Pending
Failed
What to do when a payment fails
Is your expiration date current? Are you within your credit limit? For more things to check, read the full article
Updating an expired credit card
When your credit card is due to expire, we’ll work with your credit card company to update it automatically, so your campaign won’t be interrupted.
In the unlikely event that we can’t update it, your payment status will show as "failed" and you'll receive an email.
Account deactivated due to nonpayment
When a payment isn't received, your ad account is deactivated and your campaign activity stops immediately. Read the full article
Requesting a refund
Refunds aren't available, except on a case-by-case basis. Learn more about refunds
Taxation
Tax or VAT may be added in accordance with local tax laws.
Billing threshold
Your monthly billing threshold will be initiated at $500 though the actual charges may be slightly higher, depending on when the payment is processed. Thresholds may increase as successful payments are made.
Chargebacks
You're only charged for impressions that've been delivered and we don't support a reversal of those charges. If you pursue a reversal with your credit card company, your account will be locked.
Billing questions
If you see charges from Roku Ads Manager that you don't recognize or you have questions about, especially if you think they could be fraudulent charges, email us at adpayments@roku.com.